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Segway is recalling about 220,000 of its scooters following reports of several people falling and being injured when the handlebars’ folding mechanisms failed.
The Consumer Product Safety Commission posted a notice on its website that Segway had received 68 reports of the folding handlebars accidentally activating on Segway’s Ninebot Max G30P and Max G30LP KickScooters during use. All told, at least 20 people have been injured so far, including some who broke bones.
The recall notice advises consumers who own those models to stop using them and contact Segway to have them repaired.
What scooters is Segway recalling?
The voluntary recall is for both Segway’s Ninebot Max G30P, which is black with yellow accents, and the Max G30LP KickScooters, which is gray with yellow accents.
The brand name “ninebot” appears on the foot platform and the top of the handlebars, according to the notice.
Retailing for between $600 and $1,000, both products were sold across the United States at stores that include Best Buy, Costco, Walmart, Target and Sam’s Club. The scooters, sold between January 2020 and February 2025, have also been available on Segway’s website and Amazon.
How consumers can contact Segway
Consumers who bought either of the scooters can contact Segway to determine whether their folding mechanisms needs to be adjusted.
Those whose scooters are included in the recall can receive a free maintenance kit that includes tools and instructions to tighten the folding mechanism.
Consumers can contact Segway about the recall online. Segway can be also contacted at 800-914-6110 from 9 a.m. to 5 p.m. Monday through Friday or at recall@segway.com.
“This is a proactive measure to ensure customers can maintain their scooters properly,” Segway said in a statement provided Monday to USA TODAY. “The scooters are fully functional, and no hardware replacements or software updates are required.”
This article has been updated to add new information.
Eric Lagatta covers breaking and trending news for USA TODAY. Reach him at elagatta@gannett.com
